Shipping Policy
Last updated: 20 September 2026
All orders are supplied for laboratory research use only, to purchasers who meet the eligibility requirements set out in our Terms and Conditions and RUO Disclaimer. Placing an order confirms you meet them.
Where we ship
We ship within the United States only, including Puerto Rico and the US Virgin Islands.
We do not ship internationally, and we will not do so by arrangement. Orders placed with an international billing or delivery address will be cancelled and refunded.
We deliver to PO boxes as well as street addresses.
Processing time
Orders are prepared and dispatched within one to three business days of payment confirming — not of the order being placed. The difference matters for cryptocurrency payments: an order sits unpaid until the transaction has enough confirmations on the network, which is usually minutes but can be longer when a network is congested. Your dispatch clock starts at that point.
Orders confirming on a weekend or federal holiday are processed the next business day.
We will tell you by email if an order will take longer than this.
Carrier and delivery times
We ship by USPS Ground Advantage, which includes tracking and carrier insurance as standard. Typical transit is two to five business days depending on distance.
Delivery estimates are the carrier’s, not a guarantee. We are not able to guarantee a delivery date, and we do not offer a service that does.
Orders over $100 in value ship with signature confirmation required. That is where the carrier’s included insurance stops, and a signature is what makes a claim above it possible.
Some orders ship by UPS Ground Saver where it is the better service. UPS does not deliver to PO boxes, so any order to a PO box goes by USPS regardless.
Shipping cost
Shipping is a flat $7.25 per order to addresses in the contiguous United States, regardless of order size.
Shipping to Alaska, Hawaii, Puerto Rico and the US Virgin Islands is a flat $10.00, reflecting what the carriers charge us.
Orders over $150 ship free, anywhere we deliver.
If you are paying in USDC, the amount you are quoted already includes shipping. The payment page shows a single exact figure — that figure is the whole order, product and shipping together, plus the few cents that identify your payment. Send exactly that figure. Sending only the product price will leave your order unpaid.
Tracking
A tracking number is emailed automatically when your order is marked complete. It can take up to 24 hours for the carrier to register the first scan, so a number that shows nothing yet is normal and does not mean the package hasn’t shipped.
If you haven’t received a tracking email, check your spam folder first, then contact us.
Address accuracy
You are responsible for the delivery address you enter. We ship to the address on the order exactly as given, and we cannot change it once a label has been printed.
If a package is returned to us because the address was wrong or incomplete, we will contact you. You may choose a refund of the order value less the original shipping cost, or reshipment to a corrected address at your cost.
Refused and undeliverable packages
If a package is refused at delivery, or goes unclaimed and is returned to us, the same options apply: refund less the original shipping cost, or reshipment at your cost.
Lost, delayed and damaged shipments
Risk passes to you on delivery, meaning the shipment is ours until the carrier records it as delivered.
If tracking shows no movement for seven consecutive business days, contact us and we will open a trace with the carrier. Carrier investigations take time, and we ask you to allow the carrier’s full investigation window before we treat a package as lost.
Once a package is confirmed lost in transit, we will replace it or refund it in full, at your choice.
Damage, shortage or discrepancy must be reported within 14 days of delivery, with photographs of the packaging and the contents as received. Please keep the packaging — carriers frequently require it to settle a claim, and we cannot pursue one without it. Claims made after 14 days may not be accepted.
We cannot take responsibility for a package the carrier records as delivered but which you did not receive. Theft after delivery is outside our control and outside the carrier’s insurance. If this is a concern, use a PO box or request signature confirmation.
Returns
We do not accept returns. Once material has left our control we cannot verify how it has been stored, handled or transported, and we will not resell or represent material whose chain of custody we cannot account for.
This is a condition of supply, not a customer service position. It applies regardless of whether a package has been opened.
If we have sent you the wrong item, or an item does not match its stated specification, that is our error and we will correct it at our cost — contact us and do not discard the item or its packaging.
Refunds
Refunds are issued to the original payment method.
Cryptocurrency refunds are returned in the same asset and the same quantity that was received. If you sent 4.78 USDC, you will be refunded 4.78 USDC. We do not refund the dollar value at the time of the refund, and we do not convert between assets or networks. The value of that amount in dollars may have moved in either direction between payment and refund, and that movement is yours.
Refunds are sent to the address the payment came from unless you tell us otherwise in writing.
Network fees on the refund transaction are deducted from the refunded amount.
Our right to refuse an order
We may refuse or cancel any order, at any time, for any reason or none, and will refund it in full.
This includes but is not limited to: an order we have reason to believe is not for legitimate research use, an order whose stated purpose conflicts with our Terms, an order we cannot verify, and an order to an address or party we are not willing to ship to.
We are not obliged to explain a refusal, and a refusal is not an accusation.
Questions
Reality Research Supply
[email protected]
We answer shipping questions within one business day. Please include your order number.